******** and HIGH ********* business practices

for a month i have been in hospital and was force to cancel my fibre account due to relocation. webafrica debited my account on the 1st for R1990 with absolutely no consent, not knowing why up until they sent a request on the third to return the router via email (2 days after taking my money ********ly), so they debited my account without trying to reach out via whatsapp (that how i ordered my fibre and ALL communication been done this way) or telephonic. now i have huge hospital bills to pay and they have literally taken the very last bit of money i had to get through the month.

how do you debit the account then 2 days after that you send an email stating you need the router or i will be debited 1990.