An Exasperating Ordeal with Webafrica: Customer Nightmare Unveiled

I've had an incredibly frustrating experience with Webafrica over the past two months. They've consistently mishandled my move request, billing, and account debits. My account was even charged twice this month due to false failed debit triggers. When I tried to escalate the issue, their agents told me they don't offer callbacks and that all queries must be logged through WhatsApp, which is highly unconventional. There's a lack of transparent escalation procedures, and it seems they're not taking urgent steps to resolve complaints. I've paid for two months of services I couldn't use, and I'm both exhausted and frustrated. I'm considering seeking assistance from the Consumer Protection Act. Webafrica's lack of due diligence is evident – how can they initiate a move request but leave the other line active and incur costs? How do they repeatedly make mistakes with a single account, especially when it's challenging to terminate a month-to-month contract? It's concerning that they don't seem to have adequate support and escalation procedures in place, and it's frustrating that they don't seem to care about their customers.

Please cancel all subscriptions attached to my name and reimburse my money with immediate effect.