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monde M
1 reviews | Active since Dec 2019
29 Apr 2026, 11:20
Amazing, but they ne...
Amazing, but they need to improve on communication with clients when there's an Internet outages.
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Replies (2)
Webafrica's replyOfficial
29 Apr 2026, 11:40Hi Monde,
Thank you for taking the time to share your feedback with us. We’re really pleased to hear that you’ve had an amazing experience overall, and we also appreciate you highlighting the need for improved communication during internet outages. Clear and timely updates are important, and your comment helps us understand where we can do better. Your feedback will be shared with our Service Quality Team for review and improvement so we can strengthen how we keep customers informed during disruptions.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We’re really pleased to hear that you’ve had an amazing experience overall, and we also appreciate you highlighting the need for improved communication during internet outages. Clear and timely updates are important, and your comment helps us understand where we can do better. Your feedback will be shared with our Service Quality Team for review and improvement so we can strengthen how we keep customers informed during disruptions.
Warm regards,
Webafrica Crew
Webafrica's reply29 Apr 2026, 11:40
Official
Hi Monde,
Thank you for taking the time to share your feedback with us. We’re really pleased to hear that you’ve had an amazing experience overall, and we also appreciate you highlighting the need for improved communication during internet outages. Clear and timely updates are important, and your comment helps us understand where we can do better. Your feedback will be shared with our Service Quality Team for review and improvement so we can strengthen how we keep customers informed during disruptions.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We’re really pleased to hear that you’ve had an amazing experience overall, and we also appreciate you highlighting the need for improved communication during internet outages. Clear and timely updates are important, and your comment helps us understand where we can do better. Your feedback will be shared with our Service Quality Team for review and improvement so we can strengthen how we keep customers informed during disruptions.
Warm regards,
Webafrica Crew
mM
monde M's updateReviewer Update
02 May 2026, 10:15We have been waiting for 3 days now without any wifi. This is UNACCEPTABLE and very DISAPPOINTING. We have been waiting for an Easy pay reference number to make payment. We still have not received it till now. What the hell is that. For an internet service provider to take so long to provide a simple number. Why the slow service. Noooooo communication whatsoever. The only thing we can communicate is via their WhatsApp and online chat line. They also take so long to respond. I take back that positive feedback I sent. This is WRONG.
mM
monde M's update02 May 2026, 10:15
Reviewer Update
We have been waiting for 3 days now without any wifi. This is UNACCEPTABLE and very DISAPPOINTING. We have been waiting for an Easy pay reference number to make payment. We still have not received it till now. What the hell is that. For an internet service provider to take so long to provide a simple number. Why the slow service. Noooooo communication whatsoever. The only thing we can communicate is via their WhatsApp and online chat line. They also take so long to respond. I take back that positive feedback I sent. This is WRONG.