Amanda from vumatel is giving me ****ty attitude and not answering my calls

I switched over from mweb due to poor service to web africa, made payment but did not have connection since the the 27th December. Today marks the 21st day without internet service and I am now despondent. I've had technicians twice at my property who advised they will escalate the matter and someone else will need to come out. When I did a follow up I have been advised my matter has been resolved and case is closed. All the lights are green and the call center is stating on their end it shows I'm getting signal which I'm not and the technicians saw that. I also made a video of everything showing green but I don't have connection.