Am I a joke to you???

Day 5 and still no internet. I am starting a remote job on Monday and NEED TO HAVE INTERNET. you guys debited my bank account for my old service and my new once that isn't even live. I'm paying for a useless service. You cannot be contacted telephonically and your live chat is a joke. I have confirmed that previous isp has released my line. I had vumatel here yesterday to reconfigure my fibre box. I was was promised feedback by Shane Pieterse. My line is not working. PON REMAINS. FLASHING. You guys seem equally as useless as telkom. If My internet is not working by today, come and fetch your router, cancel my service and I will go elsewhere. Clearly you don't give a damn about customers. SHOCKING AND APPALLING SERVICE.