Always outage this w...

Hi Barbara, we understand how disruptive this has been,  especially with ongoing outages throughout the week and again today. To help stabilise the connection from your side while this is ongoing: 

•  Restart the ONT (fibre box) and router (leave both off for about 2–3 minutes before switching back on) 
•  Check if the LOS/red light is showing on the ONT — this can indicate a line issue 
•  If possible, test again once the connection restores using a wired (LAN) connection to confirm performance 

Outages are typically linked to the fibre network in your area and are worked on as a priority to restore stability as quickly as possible. Once the outage clears, speeds should return to normal. If the connection comes back but performance is still inconsistent, share an updated speed test (preferably on LAN) so the next step can be guided accurately. Warm regards,
 Webafrica Crew