Always blaming Telkom

Good day<br> <br> I have written far too many support requests to Web Africa regarding slow internet. Each time I am asked to perform strenuous tests (seeing as Web Africa are not competent do to these from their side) and each time I am told that the problem lies with Telkom.<br> <br> The problem would resolve itself, Telkom would phone to ask if they still need to investigate a matter that they received (and have not attended to) and I would say: no (as it is no longer an issue).<br> <br> The problem I am experiencing is an erratic (long lasting) slow latency. My bandwidth is fine (most of the time (except for this time around)), but latency is horrid.<br> <br> If it is not Telkom, Web Africa blames the fact that I'm being throttled because of my low internet use. They simply cannot take the matter on themselves and try to resolve it and constantly tries giving excuses that would result in them not doing anything.<br> <br> I am fed up and will not recommend this company to anyone.