RR
Robyn R
1 reviews | Active since Jun 2026
01 Jun 2026, 16:31
Although their customer service team was swamped, I find their WhatsApp system to be efficient and much better than waiting on a call
Although their customer service team was swamped, I find their WhatsApp system to be efficient and much better than waiting on a call. They let you know when someone is available and get back to you to assist, and you’re automatically connected to an agent once available.
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Webafrica's replyOfficial
01 Jun 2026, 16:45Hi Robyn,
It’s great to hear that you’ve found the WhatsApp system efficient and easy to use, especially with the way it keeps you updated and reconnects you with an agent when one becomes available. Having a channel that reduces the need to stay on hold definitely makes the support experience more convenient, even when the team is busy.
We also appreciate your understanding around the high demand on the support team, and we’re glad the system still helped you get the assistance you needed in a structured way.
Thank you for taking the time to share your experience with us, we really appreciate the feedback.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Jun 2026, 16:45
Official
Hi Robyn,
It’s great to hear that you’ve found the WhatsApp system efficient and easy to use, especially with the way it keeps you updated and reconnects you with an agent when one becomes available. Having a channel that reduces the need to stay on hold definitely makes the support experience more convenient, even when the team is busy.
We also appreciate your understanding around the high demand on the support team, and we’re glad the system still helped you get the assistance you needed in a structured way.
Thank you for taking the time to share your experience with us, we really appreciate the feedback.
Warm regards,
Webafrica Crew
Webafrica Crew