M
Michael
1 reviews | Active since May 2026
08 Jun 2026, 13:16
Although the turnaro...
Although the turnaround time is long, once you are connected to the agent you feel better because the agent do a sterling job
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Replies (1)
Webafrica's replyOfficial
08 Jun 2026, 13:20Hi Michael,
We really appreciate hearing that once you were connected, the agent provided excellent assistance and made a positive difference. That’s the level of support we aim to deliver consistently.
At the same time, we understand how frustrating it must be to wait extended periods before receiving that assistance. When you need support, it should be accessible and efficient from the start, and it’s clear that this part of the experience fell short of expectations.
Your feedback has been shared with our Service Quality Team for both recognition and improvement, as reducing wait times while maintaining high‑quality support remains a key priority.
Warm regards,
Webafrica Crew
We really appreciate hearing that once you were connected, the agent provided excellent assistance and made a positive difference. That’s the level of support we aim to deliver consistently.
At the same time, we understand how frustrating it must be to wait extended periods before receiving that assistance. When you need support, it should be accessible and efficient from the start, and it’s clear that this part of the experience fell short of expectations.
Your feedback has been shared with our Service Quality Team for both recognition and improvement, as reducing wait times while maintaining high‑quality support remains a key priority.
Warm regards,
Webafrica Crew
Webafrica's reply08 Jun 2026, 13:20
Official
Hi Michael,
We really appreciate hearing that once you were connected, the agent provided excellent assistance and made a positive difference. That’s the level of support we aim to deliver consistently.
At the same time, we understand how frustrating it must be to wait extended periods before receiving that assistance. When you need support, it should be accessible and efficient from the start, and it’s clear that this part of the experience fell short of expectations.
Your feedback has been shared with our Service Quality Team for both recognition and improvement, as reducing wait times while maintaining high‑quality support remains a key priority.
Warm regards,
Webafrica Crew
We really appreciate hearing that once you were connected, the agent provided excellent assistance and made a positive difference. That’s the level of support we aim to deliver consistently.
At the same time, we understand how frustrating it must be to wait extended periods before receiving that assistance. When you need support, it should be accessible and efficient from the start, and it’s clear that this part of the experience fell short of expectations.
Your feedback has been shared with our Service Quality Team for both recognition and improvement, as reducing wait times while maintaining high‑quality support remains a key priority.
Warm regards,
Webafrica Crew