Although it took an hour to speak to someone, Monique was fantastic

 

Hey  Paula 😊 

Thanks so much for your feedback. We really appreciate you taking the time to share it! We hear you on the wait time, and we’re actively working on improving that experience. 

That said, it’s great to hear that Monique made such a positive impression. Friendly, thorough, and helpful is exactly what we aim for. We’ll be sure to pass this on to her; it will mean a lot.

Warm regards, 
Webafrica Crew