BM
Bessie M
1 reviews | Active since Dec 2018
09 Jun 2026, 20:58
Although it is frustrating that we can't call the agents, they can only be texted on WhatsApp, they are quite helpful when you do get one
Although it is frustrating that we can't call the agents, they can only be texted on WhatsApp, they are quite helpful when you do get one. They assist promptly especially when it is not extremely busy times...
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Replies (1)
Webafrica's replyOfficial
10 Jun 2026, 08:43Hi Bessie,
Thank you for taking the time to share your feedback. It’s really great to hear that once you were able to connect with an agent, they were helpful and provided the support you needed. That’s exactly the kind of experience we aim to deliver consistently.
At the same time, it’s completely understandable how frustrating it must be not being able to call in and speak to someone directly when you need assistance. Accessing support should be simple and convenient, and this clearly impacted your overall experience.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring support is both accessible and responsive across all channels remains a key priority.
We remain committed to improving your experience and making sure you get the support you need when you need it.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback. It’s really great to hear that once you were able to connect with an agent, they were helpful and provided the support you needed. That’s exactly the kind of experience we aim to deliver consistently.
At the same time, it’s completely understandable how frustrating it must be not being able to call in and speak to someone directly when you need assistance. Accessing support should be simple and convenient, and this clearly impacted your overall experience.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring support is both accessible and responsive across all channels remains a key priority.
We remain committed to improving your experience and making sure you get the support you need when you need it.
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 08:43
Official
Hi Bessie,
Thank you for taking the time to share your feedback. It’s really great to hear that once you were able to connect with an agent, they were helpful and provided the support you needed. That’s exactly the kind of experience we aim to deliver consistently.
At the same time, it’s completely understandable how frustrating it must be not being able to call in and speak to someone directly when you need assistance. Accessing support should be simple and convenient, and this clearly impacted your overall experience.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring support is both accessible and responsive across all channels remains a key priority.
We remain committed to improving your experience and making sure you get the support you need when you need it.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback. It’s really great to hear that once you were able to connect with an agent, they were helpful and provided the support you needed. That’s exactly the kind of experience we aim to deliver consistently.
At the same time, it’s completely understandable how frustrating it must be not being able to call in and speak to someone directly when you need assistance. Accessing support should be simple and convenient, and this clearly impacted your overall experience.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring support is both accessible and responsive across all channels remains a key priority.
We remain committed to improving your experience and making sure you get the support you need when you need it.
Warm regards,
Webafrica Crew