TT
Tumisho T
1 reviews | Active since Aug 2026
17 Aug 2026, 12:41
Although I was duly assisted by the WebAfrica agent via WhatsApp I would’ve preferred to be able to speak to a human telephonically
Although I was duly assisted by the WebAfrica agent via WhatsApp I would’ve preferred to be able to speak to a human telephonically. I also had to search the web to find the help I needed instead of being able to find it on the app which I found most disconcerting. The WiFi fibre service otherwise is very good once fully connected but the connection process was arduous.
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
17 Aug 2026, 13:03Hi Tumisho,
We’re glad to hear that our WhatsApp agent was able to assist you and that your fibre service has been performing well once connected. We also recognise that having to search online for help, rather than finding the information easily in the app, was frustrating, and that the connection process felt more difficult than it should have.
We’re glad to hear that our WhatsApp agent was able to assist you and that your fibre service has been performing well once connected. We also recognise that having to search online for help, rather than finding the information easily in the app, was frustrating, and that the connection process felt more difficult than it should have.
Your feedback highlights the importance of making support and information easier to access, while also giving customers the option to speak to someone when needed.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14).
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply17 Aug 2026, 13:03
Official
Hi Tumisho,
We’re glad to hear that our WhatsApp agent was able to assist you and that your fibre service has been performing well once connected. We also recognise that having to search online for help, rather than finding the information easily in the app, was frustrating, and that the connection process felt more difficult than it should have.
We’re glad to hear that our WhatsApp agent was able to assist you and that your fibre service has been performing well once connected. We also recognise that having to search online for help, rather than finding the information easily in the app, was frustrating, and that the connection process felt more difficult than it should have.
Your feedback highlights the importance of making support and information easier to access, while also giving customers the option to speak to someone when needed.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14).
Warm regards,
Webafrica Crew
Webafrica Crew