All talk, no action at Webafrica

It is with great disappointment that I write this review. After countless calls to their call centre, after speaking to many different consultants, issues that should have been resolved are still causing me much hassle. After having Fibre installed at the beginning of October, I was billed for the wrong package. Do you think that was corrected? No! I keep getting emails that I am using to much data! Nonsense, I keep telling the consultants that the wrong object number is attached to my account. Has anything been resolved? No! I have repeated asked for my landline number to be ported over. Again, this seems to be the most difficult thing for anyone to do. Has anything been resolved? No! After waiting in telephone queues for sometimes up to 20 minutes, I sent a support ticket. Two weeks later a reply arrived asking if everything had been resolved. I rep**** no and have not heard anything back from said reply. Too many consultants, too many empty promises of return calls, too many empty assurances that my queries have been escalated. This is a very sad day indeed. I have been a loyal customer for over 10 years but this whole experience has left a very bitter taste in my mouth.