All I ever wanted was fibre

So I ordered fibre from webafrica, (second line installation), and was told they'll have to request it from Vumatel. Weeks went by and it took too long so I decided to cancel. For the past 2 weeks I've been eagerly waiting for webafrica to cancel my order for the fibre.

Eventually the status shows canceled, but on the account I still have a R399 payment due. I then queried this, and was told it was sent off to the finance team to remove the invoice. OK cool.

My husband then decides he wants to place an order with webafrica for fibre, just a general order, one line installation (if that's what it called), and he gets told that we already have an existing isp at the ADDRESS so they can't fulfill his order. WE DON'T! My husband digs deeper and the agent his chatting to says it's in fact my order that is showing up and that's what is blocking his order from going through! What the actual #*+$?

We still don't have fibre, and my account still has a R399 outstanding balance on it for a service I've never received.

The agents takes forever to respond on whatsapp and when you eventually have someone dealing with your issue and it's home time they just cut you off and don't even offer a callback to continue sorting out the issue.

This is one horrible experience, and it's not even over... So if I could give no stars at this point I would, but fortunately for them hello Peter is nice to make 1 star the minimum.