All I can say your s...

Item: Webafrica
Rating: 4
Author: Nhlakanipho T

All I can say your service is good but I'm not happy with debit order dates all different dates and you taking very long to resolve your customers issues and your online chat agents are taking long to answer messages they say problem they chat with more than anyone customers at a time so I think is better to make a voice call will talk through and resolve issues done and they can go ahead helping another person

Helpful (0)

Replies (1)

Webafrica's replyOfficial

25 May 2026, 08:40

Hi Nhlakanipho

Thank you for your honest feedback. We really appreciate you taking the time to share this with us.

We’re glad to hear you’re happy with the overall service, but we’re sorry for the frustration caused by the debit order dates and the delays in resolving some issues. We understand how important consistency and quick support are.

Your point about chat response times is absolutely valid. While our agents do assist multiple customers at once to help as many people as possible, we hear your preference for quicker, more direct support. Your suggestion around voice calls is noted, and we’ll be sure to pass this feedback on to the relevant teams as we’re always looking for ways to improve.

Thanks again for your feedback — it really helps us do better.

Warm regards,
Webafrica Crew

Webafrica's reply25 May 2026, 08:40

Official

Hi Nhlakanipho

Thank you for your honest feedback. We really appreciate you taking the time to share this with us.

Thanks again for your feedback — it really helps us do better.

Warm regards,
Webafrica Crew