All agents were very helpful

Hi Kylie, we really appreciate you sharing this experience, and we completely understand both sides of it 😊 It’s great to hear that all the agents you interacted with were helpful and supportive once you got through to them. At the same time, we hear your frustration around the delay in being connected on WhatsApp and having to move between different departments. That kind of back-and-forth can definitely make things feel more drawn out than they should be, especially when you’re just trying to get a clear resolution. What matters most is that you eventually got the assistance you needed, but your feedback highlights an important opportunity for us to make the journey smoother and more direct from the very beginning. Warm regards,
 Webafrica Crew