**** alert!

I'm frustrated with the ongoing issues with my account. Despite cancelling my service due to a router backorder before receiving any equipment, I've received debt collection emails and had R750 debited from my account in July 2025. I've previously provided proof of cancellation and questioned the delivery of a router, which I never received. Additionally, I'm still awaiting reimbur*****t of my R249 activation fee as promised. I request immediate resolution: reverse the debit, refund my activation fee, and confirm account closure. This issue has been pending since March 2025, and I expect a prompt fix, I spoke to Maria Teleka on email who promised to assist and she’s been quiet since.