SS
Simpson S
1 reviews | Active since Oct 2015
02 Jun 2026, 12:02
Agents very helpful,...
Agents very helpful, however the waiting period is bit too long, especially when being connected to an agent .
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Replies (1)
Webafrica's replyOfficial
02 Jun 2026, 12:15Hi Simpson,
Thank you for sharing your feedback. It’s great to hear that you found our agents helpful and that the support you received met your expectations once you were connected.
At the same time, we understand that long waiting periods can be frustrating, especially when you need assistance as quickly as possible. We appreciate you highlighting this aspect of your experience, as feedback like yours helps us identify opportunities to improve our responsiveness and overall customer experience.
We remain committed to improving wait times while continuing to provide the helpful and effective support you experienced.
Warm regards,
The Webafrica Crew
Thank you for sharing your feedback. It’s great to hear that you found our agents helpful and that the support you received met your expectations once you were connected.
At the same time, we understand that long waiting periods can be frustrating, especially when you need assistance as quickly as possible. We appreciate you highlighting this aspect of your experience, as feedback like yours helps us identify opportunities to improve our responsiveness and overall customer experience.
We remain committed to improving wait times while continuing to provide the helpful and effective support you experienced.
Warm regards,
The Webafrica Crew
Best regards,
Webafrica's reply02 Jun 2026, 12:15
Official
Hi Simpson,
Thank you for sharing your feedback. It’s great to hear that you found our agents helpful and that the support you received met your expectations once you were connected.
At the same time, we understand that long waiting periods can be frustrating, especially when you need assistance as quickly as possible. We appreciate you highlighting this aspect of your experience, as feedback like yours helps us identify opportunities to improve our responsiveness and overall customer experience.
We remain committed to improving wait times while continuing to provide the helpful and effective support you experienced.
Warm regards,
The Webafrica Crew
Thank you for sharing your feedback. It’s great to hear that you found our agents helpful and that the support you received met your expectations once you were connected.
At the same time, we understand that long waiting periods can be frustrating, especially when you need assistance as quickly as possible. We appreciate you highlighting this aspect of your experience, as feedback like yours helps us identify opportunities to improve our responsiveness and overall customer experience.
We remain committed to improving wait times while continuing to provide the helpful and effective support you experienced.
Warm regards,
The Webafrica Crew
Best regards,