Cc
Climent climent.jansen
1 reviews | Active since Jun 2026
02 Jun 2026, 11:46
Agents on call are not properly trained to handle situations at hand especially billing department
Agents on call are not properly trained to handle situations at hand especially billing department. The delay of agents getting back to your responds is not quick enough. There are also the waiting period that is unacceptable for working clients there is no time for breaks.
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Replies (2)
Webafrica's replyOfficial
02 Jun 2026, 11:53ref# GXA34
Hi Climent
Hi Climent
We hear your frustration, especially around delays in response times and feeling that support is not consistently equipped to resolve issues efficiently. That kind of experience is not what we aim to deliver, particularly when it comes to time-sensitive matters like billing and service suspension.
We can confirm that one of our support agents did connect with your chat session earlier this morning and assisted with your service suspension query under chat ***.
Your feedback around agent readiness and response delays is important. It highlights areas where we need to strengthen both training consistency and turnaround times so that customers receive faster, more confident support regardless of the queue or channel.
We understand how disruptive waiting periods can be, especially during working hours, and we are actively reviewing ways to improve accessibility and responsiveness so that support feels more immediate and reliable.
We appreciate you taking the time to share this. It helps us refine the experience and ensure we do better where it matters most.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 11:53
Official
ref# GXA34
Hi Climent
Hi Climent
We hear your frustration, especially around delays in response times and feeling that support is not consistently equipped to resolve issues efficiently. That kind of experience is not what we aim to deliver, particularly when it comes to time-sensitive matters like billing and service suspension.
We can confirm that one of our support agents did connect with your chat session earlier this morning and assisted with your service suspension query under chat ***.
Your feedback around agent readiness and response delays is important. It highlights areas where we need to strengthen both training consistency and turnaround times so that customers receive faster, more confident support regardless of the queue or channel.
We understand how disruptive waiting periods can be, especially during working hours, and we are actively reviewing ways to improve accessibility and responsiveness so that support feels more immediate and reliable.
We appreciate you taking the time to share this. It helps us refine the experience and ensure we do better where it matters most.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
02 Jun 2026, 11:54Hi Climent,
Thank you for taking the time to share your feedback with us. We understand how frustrating it can be when support is not readily available and when the information provided does not fully address your concern. When you reach out for assistance, you should feel heard and supported without unnecessary delays or confusion, and this clearly did not meet that expectation.
Your feedback highlights both the delay in agent responses and the importance of receiving accurate, clear guidance, and this will be shared with our Service Quality Team for review and improvement so that response times and the quality of assistance can be strengthened.
If you still require assistance, you’re welcome to send us a direct message on Hello Peter with a brief description of the issue, and we’ll make sure the right team takes a closer look and provides the support you need.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We understand how frustrating it can be when support is not readily available and when the information provided does not fully address your concern. When you reach out for assistance, you should feel heard and supported without unnecessary delays or confusion, and this clearly did not meet that expectation.
Your feedback highlights both the delay in agent responses and the importance of receiving accurate, clear guidance, and this will be shared with our Service Quality Team for review and improvement so that response times and the quality of assistance can be strengthened.
If you still require assistance, you’re welcome to send us a direct message on Hello Peter with a brief description of the issue, and we’ll make sure the right team takes a closer look and provides the support you need.
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 11:54
Official
Hi Climent,
Thank you for taking the time to share your feedback with us. We understand how frustrating it can be when support is not readily available and when the information provided does not fully address your concern. When you reach out for assistance, you should feel heard and supported without unnecessary delays or confusion, and this clearly did not meet that expectation.
Your feedback highlights both the delay in agent responses and the importance of receiving accurate, clear guidance, and this will be shared with our Service Quality Team for review and improvement so that response times and the quality of assistance can be strengthened.
If you still require assistance, you’re welcome to send us a direct message on Hello Peter with a brief description of the issue, and we’ll make sure the right team takes a closer look and provides the support you need.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We understand how frustrating it can be when support is not readily available and when the information provided does not fully address your concern. When you reach out for assistance, you should feel heard and supported without unnecessary delays or confusion, and this clearly did not meet that expectation.
Your feedback highlights both the delay in agent responses and the importance of receiving accurate, clear guidance, and this will be shared with our Service Quality Team for review and improvement so that response times and the quality of assistance can be strengthened.
If you still require assistance, you’re welcome to send us a direct message on Hello Peter with a brief description of the issue, and we’ll make sure the right team takes a closer look and provides the support you need.
Warm regards,
Webafrica Crew