Agent Yolanda H was ...

Hi Rajendra,  It’s great to hear that Yolanda H stood out and provided a positive support experience. At the same time, we completely understand the frustration around the overall support journey feeling inconsistent and taking longer than it should to resolve issues. When you’re already dealing with a service problem, having to go through repeated engagements or struggling to get clear resolution quickly can become incredibly frustrating. Your feedback highlights both sides of the experience, strong individual service, but ongoing challenges with efficiency and resolution times across the broader support process. We appreciate you taking the time to share this openly, as it gives clear insight into where the experience is working well and where it still needs improvement. Warm regards,
Webafrica Crew