Agent was really helpful and understood my frustrations
Agent was really helpful and understood my frustrations. Buffing on my line has been weekly frustrations
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Replies (1)
Webafrica's replyOfficial
14 Sept 2026, 09:55Morning Hayley
Thank you for sharing this feedback! 💗 We’re glad the agent took the time to listen, understand what you’ve been dealing with, and provide the support you needed. Weekly buffering is certainly not the experience we want you to have.For a smoother streaming experience, try restarting your router before streaming, and where possible, connect your main streaming device via Ethernet. If you’re using WiFi, placing the router in an open, central position can also help improve coverage.You can also use the Webafrica App to manage your account and access support options whenever you need them.
Warm regards,
Webafrica Crew
Thank you for sharing this feedback! 💗 We’re glad the agent took the time to listen, understand what you’ve been dealing with, and provide the support you needed. Weekly buffering is certainly not the experience we want you to have.For a smoother streaming experience, try restarting your router before streaming, and where possible, connect your main streaming device via Ethernet. If you’re using WiFi, placing the router in an open, central position can also help improve coverage.You can also use the Webafrica App to manage your account and access support options whenever you need them.
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 09:55
Official
Morning Hayley
Thank you for sharing this feedback! 💗 We’re glad the agent took the time to listen, understand what you’ve been dealing with, and provide the support you needed. Weekly buffering is certainly not the experience we want you to have.For a smoother streaming experience, try restarting your router before streaming, and where possible, connect your main streaming device via Ethernet. If you’re using WiFi, placing the router in an open, central position can also help improve coverage.You can also use the Webafrica App to manage your account and access support options whenever you need them.
Warm regards,
Webafrica Crew
Thank you for sharing this feedback! 💗 We’re glad the agent took the time to listen, understand what you’ve been dealing with, and provide the support you needed. Weekly buffering is certainly not the experience we want you to have.For a smoother streaming experience, try restarting your router before streaming, and where possible, connect your main streaming device via Ethernet. If you’re using WiFi, placing the router in an open, central position can also help improve coverage.You can also use the Webafrica App to manage your account and access support options whenever you need them.
Warm regards,
Webafrica Crew