Agent take time to answer

Hello Gugu,

Thank you for sharing your experience with us. We understand how frustrating it can be when agents take time to respond and your connection takes longer than expected to come back online after making a payment. We truly appreciate you bringing this to our attention, as it helps us improve the service for all our customers. If you still require assistance, please send a direct message via Hello Peter with your email address or cellphone number linked to your WebAfrica account, or alternatively your account number. This will allow our team to review your account and provide support to resolve any outstanding issues. 

Warm regards,
WebAfrica Crew