SS
Selwyn S
1 reviews | Active since Sept 2026
07 Sept 2026, 16:08
Agent delivered good service overall but waiting period for an online agent is really bad
Agent delivered good service overall but waiting period for an online agent is really bad. (3 hours).
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
07 Sept 2026, 16:12Hi Selwyn,
It’s great to hear that you received good service from the agent once you were assisted. We also recognise that waiting three hours to connect with an online agent can be frustrating, especially when you’re looking for timely support. We appreciate you highlighting both the positive assistance and the delay you experienced.
It’s great to hear that you received good service from the agent once you were assisted. We also recognise that waiting three hours to connect with an online agent can be frustrating, especially when you’re looking for timely support. We appreciate you highlighting both the positive assistance and the delay you experienced.
Keep track of your connection, usage, and updates all in one place with the Webafrica app – Webafrica Mobile App Guide (Latest App version: 2.1.15).
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 Sept 2026, 16:12
Official
Hi Selwyn,
It’s great to hear that you received good service from the agent once you were assisted. We also recognise that waiting three hours to connect with an online agent can be frustrating, especially when you’re looking for timely support. We appreciate you highlighting both the positive assistance and the delay you experienced.
It’s great to hear that you received good service from the agent once you were assisted. We also recognise that waiting three hours to connect with an online agent can be frustrating, especially when you’re looking for timely support. We appreciate you highlighting both the positive assistance and the delay you experienced.
Keep track of your connection, usage, and updates all in one place with the Webafrica app – Webafrica Mobile App Guide (Latest App version: 2.1.15).
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
07 Sept 2026, 16:13Hello Selwyn. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Warm regards,
Webafrica Crew
Webafrica's reply07 Sept 2026, 16:13
Official
Hello Selwyn. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Warm regards,
Webafrica Crew