CHDT
Cornelis Hendrik Du Toit

1 reviews | Active since May 2012

08 Feb 2018, 10:10

Again no response from call centre

Experienced a number of issues since joining WebAfrica, standard turnaround time is in excess of two weeks, not matter how many times you follow up. Feel like you are completely ignored and not valued. Once all the queries on termination is answered, I'll move as soon as possible.

Please don't bother with a response, as standard practise I'm already including your hellopeter e-mail address in all correspondence from the start.

0
Replies (3)
Webafrica
Webafrica's reply08 Feb 2018, 11:01
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,


Rafeeqah

Webafrica
Webafrica's reply08 Feb 2018, 11:01
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,


Rafeeqah

CHDT
Cornelis Hendrik Du Toit's update08 Feb 2018, 11:22
Reviewer Update
What a predictable answer - just additional evidence that you don't listen to your customers as you don't even take the time to read the complaints. Cheers WebAfrica, please attend to outstanding queries so that I can terminate my account without being charged thousands of rands.