Aftersales service is abysmal

Wow, where to start. Firstly the whole Internet provider market in ZA is rigged. ISPs charging Installation fees for lines that are already installed is not ethical at all. Consulting the T's&C's you will find they "may charge installation and activation" if the infrastructure provider (Vuma, Openserve, Frogfoot etc) charges them. However there is no possible way for a consumer to confirm if this was done. ISP's will then charge full installation regardless of the physical state. This particular ISP has the most abysmal, weapons grade ignorance where customer service is concerned. Call them? "please use our Whatsapp line" Whatsapp them? "connecting you to the 1st available agent" 5-15minute wait only to be told you're being transferred to the next agent, then guess what, another 5-15 min wait :) Ask accounts to call back to setup payment option for this "cancellation fee" "We'll call you back ASAP" 1 day, 2 days, 3 days, nothing Follow ups in between, reference numbers coming out of my ass. FINALLY THEY CALL ME Answer and guess what? Hear some mouth-breather on the other end, I greet, they end the call.

I would rather have my phallus forcibly removed from my body via table clamp, than spend another second trying to sort this out with them.

You try to debit me? I will reverse it. Item 11.8 Code of Conduct - Violated