C
Colleen
1 reviews | Active since Apr 2026
20 Apr 2026, 13:39
After waiting someti...
After waiting sometimes hours for a human to help on their chat site it is annoying to be switched to another department without help or warning ... to wait yet again.
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Replies (1)
Webafrica's replyOfficial
20 Apr 2026, 13:57Hello Colleen,
We understand how frustrating it must be to wait for extended periods for assistance, only to be transferred between departments without resolution or clear communication. This kind of experience can be very inconvenient, especially when you are already trying to get urgent help.
We will be sharing your feedback with our Service Quality Team for review, as this is not the standard of service we aim to deliver. If you still need assistance with your query, please feel free to reach out via private message on Hello Peter with a brief description, and we’ll assist you further.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to wait for extended periods for assistance, only to be transferred between departments without resolution or clear communication. This kind of experience can be very inconvenient, especially when you are already trying to get urgent help.
We will be sharing your feedback with our Service Quality Team for review, as this is not the standard of service we aim to deliver. If you still need assistance with your query, please feel free to reach out via private message on Hello Peter with a brief description, and we’ll assist you further.
Warm regards,
Webafrica Crew
Webafrica's reply20 Apr 2026, 13:57
Official
Hello Colleen,
We understand how frustrating it must be to wait for extended periods for assistance, only to be transferred between departments without resolution or clear communication. This kind of experience can be very inconvenient, especially when you are already trying to get urgent help.
We will be sharing your feedback with our Service Quality Team for review, as this is not the standard of service we aim to deliver. If you still need assistance with your query, please feel free to reach out via private message on Hello Peter with a brief description, and we’ll assist you further.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to wait for extended periods for assistance, only to be transferred between departments without resolution or clear communication. This kind of experience can be very inconvenient, especially when you are already trying to get urgent help.
We will be sharing your feedback with our Service Quality Team for review, as this is not the standard of service we aim to deliver. If you still need assistance with your query, please feel free to reach out via private message on Hello Peter with a brief description, and we’ll assist you further.
Warm regards,
Webafrica Crew