After spending an agonising long time with Willie, the Bot, with his standard replies I was eventually connected to a breath of fresh air with the name of Mpho

 

Hey  Sarel.

Thank you for sharing this — it’s great to hear that Mpho was able to turn a frustrating experience into a positive one. Waiting on automated responses can definitely be tiresome, so connecting with a real person who listens and helps effectively makes all the difference. 

We’ll be sure to pass your kind words along to Mpho. Feedback like yours really highlights the value of our team and reminds everyone why going the extra mile matters. It’s wonderful to know that your issue was resolved and that you ended the day with a smile. 

To keep things running smoothly in the future, remember you can also use your Webafrica app or online portal to manage your account, check your connection, or reach out for support — it’s all designed to make support easier and faster. 

We really appreciate you taking the time to share this experience. Knowing we could make your day better is exactly what we aim for! 

Warm regards,
 Webafrica Crew