HH
Hannah Hannah.rajoo
1 reviews | Active since Apr 2026
30 Apr 2026, 18:18
After spending 5 hours of going back and forth with another agent , I was transferred to Prince S
After spending 5 hours of going back and forth with another agent , I was transferred to Prince S. He communicated well and understood my query. It will be resolved within 24 hours and my refund will be processed. Well done Prince S for your understanding, humility and excellent service.
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Webafrica's replyOfficial
04 May 2026, 08:19Hi Hannah,
Thank you for taking the time to share your detailed feedback with us. We acknowledge the frustration caused by the extended back-and-forth you experienced earlier in the process, and we appreciate you highlighting this openly. At the same time, it is encouraging to hear that once your query reached Prince S, the communication was clear, your concerns were well understood, and concrete steps were put in place to resolve the matter, including the refund process.
Your feedback highlights both an area that requires improvement and an example of service excellence. These insights will be shared with our Service Quality Team for review, recognition of Prince S’s conduct, and continued improvement across our support journeys.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your detailed feedback with us. We acknowledge the frustration caused by the extended back-and-forth you experienced earlier in the process, and we appreciate you highlighting this openly. At the same time, it is encouraging to hear that once your query reached Prince S, the communication was clear, your concerns were well understood, and concrete steps were put in place to resolve the matter, including the refund process.
Your feedback highlights both an area that requires improvement and an example of service excellence. These insights will be shared with our Service Quality Team for review, recognition of Prince S’s conduct, and continued improvement across our support journeys.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 08:19
Official
Hi Hannah,
Thank you for taking the time to share your detailed feedback with us. We acknowledge the frustration caused by the extended back-and-forth you experienced earlier in the process, and we appreciate you highlighting this openly. At the same time, it is encouraging to hear that once your query reached Prince S, the communication was clear, your concerns were well understood, and concrete steps were put in place to resolve the matter, including the refund process.
Your feedback highlights both an area that requires improvement and an example of service excellence. These insights will be shared with our Service Quality Team for review, recognition of Prince S’s conduct, and continued improvement across our support journeys.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your detailed feedback with us. We acknowledge the frustration caused by the extended back-and-forth you experienced earlier in the process, and we appreciate you highlighting this openly. At the same time, it is encouraging to hear that once your query reached Prince S, the communication was clear, your concerns were well understood, and concrete steps were put in place to resolve the matter, including the refund process.
Your feedback highlights both an area that requires improvement and an example of service excellence. These insights will be shared with our Service Quality Team for review, recognition of Prince S’s conduct, and continued improvement across our support journeys.
Warm regards,
Webafrica Crew