BB
Boitumelo B
1 reviews | Active since Apr 2022
24 Mar 2026, 12:19
After Sales and Cancellations
The after sales service is an issue for me. It took me several days to get my fibre up and running after everything was installed and payments were made. I've seen people complaining of similar issues online with longer waiting periods. I appreciate Jean-Pierre who was able to assist me and fix my router's configuration. This was in February 2024.
When you cancel, you get charged a cancellation fee of R999 despite how long you have been using the service... I do not fully understand why this may be however it is a policy they have I guess.
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Replies (3)
Webafrica's replyOfficial
24 Mar 2026, 12:31Hi Boitumelo, thank you for sharing your experience. We understand how frustrating it must have been to wait several days for your Fibre connection to be fully operational, and we’re glad Jean-Pierre was able to assist with your router setup.
Regarding the R999 cancellation fee, this is part of our policy for early termination. We appreciate you taking the time to share your perspective, and our team is always here if you need any support with your connection or setup.
Warm regards,
Webafrica team
Warm regards,
Webafrica team
Webafrica's reply24 Mar 2026, 12:31
Official
Hi Boitumelo, thank you for sharing your experience. We understand how frustrating it must have been to wait several days for your Fibre connection to be fully operational, and we’re glad Jean-Pierre was able to assist with your router setup.
Regarding the R999 cancellation fee, this is part of our policy for early termination. We appreciate you taking the time to share your perspective, and our team is always here if you need any support with your connection or setup.
Warm regards,
Webafrica team
Warm regards,
Webafrica team
BB
Boitumelo B's updateReviewer Update
24 Mar 2026, 13:53I've been with Web Africa since 2024 February. Surely this is outside the early termination period?
BB
Boitumelo B's update24 Mar 2026, 13:53
Reviewer Update
I've been with Web Africa since 2024 February. Surely this is outside the early termination period?
Webafrica's replyOfficial
24 Mar 2026, 14:03Hi Boitumelo, thanks for reaching out and for being with us since February 202, we really appreciate your support. To look into your specific situation and give you the most accurate guidance, please send us a private message with your account details so we can review everything for you.
We’ll make sure you get clear feedback on this as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply24 Mar 2026, 14:03
Official
Hi Boitumelo, thanks for reaching out and for being with us since February 202, we really appreciate your support. To look into your specific situation and give you the most accurate guidance, please send us a private message with your account details so we can review everything for you.
We’ll make sure you get clear feedback on this as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica Crew