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Chantal C
1 reviews | Active since Dec 2011
27 Mar 2026, 11:49
After being without internet for almost two weeks and dealing with multiple agents who failed to identify the issue, Sfundo S resolved my problem within an hour
After being without internet for almost two weeks and dealing with multiple agents who failed to identify the issue, Sfundo S resolved my problem within an hour. He clearly explained that my router is faulty and needs replacement—the same issue that was missed previously. Excellent service, clear communication, and regular updates from Sfundo S. Unfortunately, other agents (Nomnikelo S) lacked basic IT knowledge, which caused unnecessary delays. This should be addressed, especially for customers who rely on stable connectivity.
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Webafrica's replyOfficial
27 Mar 2026, 12:24Hi Chantal,
Thank you for taking the time to share your experience. We understand how frustrating it must have been to be without internet for almost two weeks and to deal with delays due to unresolved issues. We’re glad to hear that Sfundo S was able to identify the problem quickly, provide clear explanations, and keep you updated throughout the process.
We also appreciate your honest feedback regarding other agents. Your comments will be shared with our Service Quality Team to ensure we address gaps and continue improving support for all customers, especially those who rely on stable connectivity.
If you need any further assistance, please send us a direct message on Hello Peter. We’re always happy to help.
Kind regards,
The Webafrica Team
Thank you for taking the time to share your experience. We understand how frustrating it must have been to be without internet for almost two weeks and to deal with delays due to unresolved issues. We’re glad to hear that Sfundo S was able to identify the problem quickly, provide clear explanations, and keep you updated throughout the process.
We also appreciate your honest feedback regarding other agents. Your comments will be shared with our Service Quality Team to ensure we address gaps and continue improving support for all customers, especially those who rely on stable connectivity.
If you need any further assistance, please send us a direct message on Hello Peter. We’re always happy to help.
Kind regards,
The Webafrica Team
Webafrica's reply27 Mar 2026, 12:24
Official
Hi Chantal,
Thank you for taking the time to share your experience. We understand how frustrating it must have been to be without internet for almost two weeks and to deal with delays due to unresolved issues. We’re glad to hear that Sfundo S was able to identify the problem quickly, provide clear explanations, and keep you updated throughout the process.
We also appreciate your honest feedback regarding other agents. Your comments will be shared with our Service Quality Team to ensure we address gaps and continue improving support for all customers, especially those who rely on stable connectivity.
If you need any further assistance, please send us a direct message on Hello Peter. We’re always happy to help.
Kind regards,
The Webafrica Team
Thank you for taking the time to share your experience. We understand how frustrating it must have been to be without internet for almost two weeks and to deal with delays due to unresolved issues. We’re glad to hear that Sfundo S was able to identify the problem quickly, provide clear explanations, and keep you updated throughout the process.
We also appreciate your honest feedback regarding other agents. Your comments will be shared with our Service Quality Team to ensure we address gaps and continue improving support for all customers, especially those who rely on stable connectivity.
If you need any further assistance, please send us a direct message on Hello Peter. We’re always happy to help.
Kind regards,
The Webafrica Team