ZM
Zimkhitha M
1 reviews | Active since Jun 2019
08 Jun 2026, 19:04
After a very difficult week of being moved from pillar to post by different agents from various departments who seems clueless with no expertise on the field
After a very difficult week of being moved from pillar to post by different agents from various departments who seems clueless with no expertise on the field.It took one agent named Babalwa to resolve my issue which they couldn't resolve in a week .im grateful Webafrica has people like her who are not just patient but resilient and thrive to satisfy a customer. Because of Babalwa I can recommend Webafrica *** times
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Webafrica's replyOfficial
09 Jun 2026, 09:00Hi ZImkhitha,
It must have been incredibly frustrating to spend a week being passed between different departments without getting the resolution you needed. Repeating yourself and moving from agent to agent can quickly turn a simple issue into a very exhausting experience.
It must have been incredibly frustrating to spend a week being passed between different departments without getting the resolution you needed. Repeating yourself and moving from agent to agent can quickly turn a simple issue into a very exhausting experience.
That’s why it's especially encouraging to hear that Babalwa took ownership of your query and was able to resolve what had remained unresolved for so long. Her patience, determination, and commitment to finding a solution are qualities we value highly, and we'll make sure your recognition reaches both her and her leadership team.
Thank you for highlighting not only the challenges you experienced but also the difference that exceptional service can make. We're delighted that Babalwa was able to restore your confidence, and your recommendation means a great deal to us.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Jun 2026, 09:00
Official
Hi ZImkhitha,
It must have been incredibly frustrating to spend a week being passed between different departments without getting the resolution you needed. Repeating yourself and moving from agent to agent can quickly turn a simple issue into a very exhausting experience.
It must have been incredibly frustrating to spend a week being passed between different departments without getting the resolution you needed. Repeating yourself and moving from agent to agent can quickly turn a simple issue into a very exhausting experience.
That’s why it's especially encouraging to hear that Babalwa took ownership of your query and was able to resolve what had remained unresolved for so long. Her patience, determination, and commitment to finding a solution are qualities we value highly, and we'll make sure your recognition reaches both her and her leadership team.
Thank you for highlighting not only the challenges you experienced but also the difference that exceptional service can make. We're delighted that Babalwa was able to restore your confidence, and your recommendation means a great deal to us.
Warm regards,
Webafrica Crew
Webafrica Crew