1 reviews | Active since Nov 2018
After 5 weeks, still nothing , no installation , just a email to say i need to do it myself . BOO BAD SERVICE
i was told by Webafrica that they would handle Telkom on my behalf and i filled out a Telkom form for them .. They then mentioned that teh request would take 4 - 6 weeks to process ... So i waited , and constantly followed up to make sure from my side atleast , the process would go smoothly.. Today i received an email (5 weeks later) that i would have to make the request to Telkom myself and that only then would Webafrica handle my account? AFTER 5 WEEKS !!!!!!
A lot of my business relies on a stable internet connection and i have been forced to use mobile broadband to solve this issue .. This is pathetic and the absolute worst experience of my life ...
I haven't heard from anyone since , and i've posted a comment on fb that recevied no responses ... i'm actually quite stunned ! this must be the ****tiest ISP in South Africa
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica