ZC
Zee C
1 reviews | Active since Mar 2026
17 Mar 2026, 14:13
Advice against taking them as your internet service e
Don’t take them as your service provider. They are so inconsiderate, they do the bare minimum. After they say they have escalated the issue that’s it. You will stay with no internet for days. Very unreliable.
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Webafrica's replyOfficial
17 Mar 2026, 14:41 Hello Zee. Thank you for sharing your experience with us. We completely understand how frustrating it is to be without internet for an extended period, especially when you’re relying on updates and a timely resolution. Your feedback is important and helps us improve where it matters most.
We’ve managed to locate your profile and can confirm that one of our tech agents assisted you today, 2026-03-17 at 14:07:22 (Chat Reference: #***1), regarding the line fault logged. The agent has raised the matter with both our internal Faults team and our Vumatel partners, who are responsible for resolving the fault.
Our teams are actively working to restore your connection as quickly as possible. You will also receive updates via SMS as the fault progresses, so you’re kept informed every step of the way.
We appreciate your patience while we work to get you back online.
Warm regards,
Webafrica Crew
We’ve managed to locate your profile and can confirm that one of our tech agents assisted you today, 2026-03-17 at 14:07:22 (Chat Reference: #***1), regarding the line fault logged. The agent has raised the matter with both our internal Faults team and our Vumatel partners, who are responsible for resolving the fault.
Our teams are actively working to restore your connection as quickly as possible. You will also receive updates via SMS as the fault progresses, so you’re kept informed every step of the way.
We appreciate your patience while we work to get you back online.
Warm regards,
Webafrica Crew
Webafrica's reply17 Mar 2026, 14:41
Official
Hello Zee. Thank you for sharing your experience with us. We completely understand how frustrating it is to be without internet for an extended period, especially when you’re relying on updates and a timely resolution. Your feedback is important and helps us improve where it matters most.
We’ve managed to locate your profile and can confirm that one of our tech agents assisted you today, 2026-03-17 at 14:07:22 (Chat Reference: #***1), regarding the line fault logged. The agent has raised the matter with both our internal Faults team and our Vumatel partners, who are responsible for resolving the fault.
Our teams are actively working to restore your connection as quickly as possible. You will also receive updates via SMS as the fault progresses, so you’re kept informed every step of the way.
We appreciate your patience while we work to get you back online.
Warm regards,
Webafrica Crew
We’ve managed to locate your profile and can confirm that one of our tech agents assisted you today, 2026-03-17 at 14:07:22 (Chat Reference: #***1), regarding the line fault logged. The agent has raised the matter with both our internal Faults team and our Vumatel partners, who are responsible for resolving the fault.
Our teams are actively working to restore your connection as quickly as possible. You will also receive updates via SMS as the fault progresses, so you’re kept informed every step of the way.
We appreciate your patience while we work to get you back online.
Warm regards,
Webafrica Crew