ADSL line still not active since April 2015

The new VDSL line for my client is still not working (since app**** for in April 2015) and they are still paying for it! The line has never been active and we are not receiving any support or assistance from Web Africa. The last reference I received from Web Africa was *** and they promised to call me so that we can resolve, but they never did. I have also spoken previously to other call centre agents and they also not get back to me.<br> <br> Fault: Line has NEVER been active (since April 2015). Web Africa were told by Telkom that the line is active and is in use - this is incorrect, and I suspect that there may be a crossed line.<br> <br> Previous ticket numbers: ***, ***, ***, ***<br> <br> Please note that this fault must be fixed ASAP. Additionally, my client needs to be credited for previous payments made for a non-existent service.<br>