BS
Bernard S
1 reviews | Active since May 2018
16 Jan 2019, 09:30
ADSL line not working and slow speed!!! *********** to report correct line number, and to get fixed!!!
I have 2 lines with webafrica,
Line 1: Reported adsl line not working Since November 2018, now Mid January 2019, sill not working but take the payment every month??? After the 7th complaint, I only received 1 email with feedback, but they send me a report from telkom, that the other line is working. Can not read the reported number in my emails.
Line 2 : Was also reported a few times as the speed is unstable but also no joy, have a 4 Mbps line done 6 Speed tests on 15 January 2019, results: 18 kbps to 400 kbps, later that night get max speed at 1.6 Mbps is this acceptable????
I also request that they stop my service if they can not get it working, but they are also *********** to do that.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
16 Jan 2019, 09:33Dear Bernard,
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Webafrica's reply16 Jan 2019, 09:33
Official
Dear Bernard,
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
BS
Bernard S's updateReviewer Update
18 Jan 2019, 10:28Contacted your service department since November think it is more than 10 complaints. nothing get done... ***********?
also *********** to cancel service as requested it, if cant be sorted out.....
BS
Bernard S's update18 Jan 2019, 10:28
Reviewer Update
Contacted your service department since November think it is more than 10 complaints. nothing get done... ***********?
also *********** to cancel service as requested it, if cant be sorted out.....
BS
Bernard S's updateReviewer Update
31 Jan 2019, 17:08Adsl was not working for about 3 months, get credit for only 20 days???
BS
Bernard S's update31 Jan 2019, 17:08
Reviewer Update
Adsl was not working for about 3 months, get credit for only 20 days???