1 reviews | Active since Jun 2017

30 Jun 2017, 07:33

ADSL line not syncing correct speed

<p>About two weeks ago I picked up that my ADSL line is not connecting at the correct speed. My rental is through Webafrica so I logged a call for them to fix it, they logged a call after 2 days with Telkom to fix, since then it has been a back and forth between Telkom and Webafrica blaming each other but my line is not being fixed? This is a horrible service and now I'm not sure why I use Webafrica instead of Telkom directly as it is the same **** service.</p> <p>Webafrica Ref: ********** </p>

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Replies (1)
Webafrica
Webafrica's reply30 Jun 2017, 09:23
Official

Hello ,

Thank you so much for your enquiry.

We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah