ADSL issues not being resolved

This service I'm getting from Webafrica is pathetic. Line price was hiked not too long ago but I'm getting zero service. For nearly 3 weeks I'm sitting with a connection that is constantly dropping. During the last week the line speed has also dropped; sometimes going as low as 25% of what it should be. The joke is when you go to the Webafrica test page it correctly gives you this pathetic line speed numbers and then states \Your line is in great shape\"<br> During the past week I phoned 4 times with the resultant call costs and waste of time. Each time it is a profuse stream of apologies with no substantial explanation of what is going on. Solemn promises that you will be kept abreast of progress with zero feedback. Webafrica should rather be called Empty Promises.<br> The tragedy of it all is that the person, who is going to respond to this complaint, will be one of the very same *********** help desk staff who is unable and unwilling to resolve my connection problems. Senior management are probably too busy discussing \"strategy\" on the 19th hole.<br> This month I'm paying only half of my account and as per Webafrica procedure (empty promises) I promise to get back about the other half.<br> "