Activation taking too long and it’s a pain to reach their support team

Hi Rorisang,
We understand how frustrating it is to spend so much time trying to reach support and still not get the assistance you need, especially when you’re simply looking for answers and progress on your service.
This experience has not met the level of accessibility and responsiveness you should expect when reaching out for support, and we recognise how that can impact your overall experience.
We can see that you have been in contact with an agent, and your experience has been noted. Your feedback will be shared with our Customer Journey and Service Quality Teams so they can review the delays and work on improving response times and overall service delivery.
If you’re still needing assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly step in to help.
Warm regards,
Webafrica Crew