Accounts department have no clue what they are doing

After signing up with web africa's LTE service on a promotion that they where having where if you sign up you receive a free LTE router, I almost immediately regretted signing up with them.

1st there was delivery issues as i was away for work they would not deliver the router to my fiance, stating that it is the shipping company's policy not to deliver to anyone else then to the account holder, I phoned the shipping company and was told tat it is in fact Webafrica's stupid policy.

Here is what pushed me over the edge today with them:

I wake up to see the sms's on my phone and see that Webafrica has debited my account with an amount that is WAY!! over the R549.00 p/m that was agreed upon. The amount was R2148.000. so I log into my account to see what hell is going on and i noticed that they now have invoiced me R1400.00 for my FREE!!!!! router and they have charged me again for the R199.00 delivery and activation fee again which was paid in octber 2017 already.

I knew paying this little for LTE was too good to be true as they now seem not be a legitimate company but more like a fly by night operation trying to take you for all you got.