Accounts debacle

Webafrica you are *** with your service when we became your client. 1/ When calling your offices you can only select option for "sales" to speak to a human. The "Service etc" takes you to the WhatsApp portal. 2/ even when speaking to sales they cannot give you a human to contact in accounts. So shows your prospect is more important than your client. 3/ Have for 3 months now been trying to get your "service champions" to help me on the WhatsApp line. Each one confirms they understand the issue, then tell me they are escalating to Management, sign off and i the problem is NOT fixed. 4/ Your service champions cannot see what is on the WhatsApp call before their call - so EACH TIME i have to re-explain myself. They kindly then work through but still cannot get resolved Lastly and most importantly, when they do book "call back", that (very kind and very nice person) takes notes on all issues and promises to "come back with a resolution". Then a week later i get another "you service has been suspended" notification and the merry go round starts again.