Account W***: 10 Days Downtime, Tech No-Show, and Complete Support Failure

I am absolutely disgusted by Webafrica’s shocking service. My fiber connection has been completely down for 10 days, causing me massive work disruptions and financial loss.Webafrica booked a technician to come out on Thursday and Friday. I stayed home for two full days waiting, but the technician completely no-showed. No call, no update, absolutely nothing.When I contact their chat support, agents like Mmabatho N. try to shrug off accountability by claiming they "don't handle dispatches" and passing the blame to the infrastructure provider. Yet, their own internal system clearly shows an active, bright red Internal Fault ID: 401177 sitting as "Open" on my profile.As a paying customer, my contract is with Webafrica, not your suppliers. I demand that a senior regional operations manager pulls my ticket (Fault ID: 401177 / Account ID: W***) right now, contacts the technician team, and gets my line repaired today. I also expect a full pro-rata billing credit for the 10 days I have been left without service.If this is not resolved today, this entire paper trail and system evidence is going straight to ICASA and ISPA for breach of contract. Disgraceful service!