BD
Brandan D
1 reviews | Active since Jan 2012
19 Feb 2015, 16:11
Account Suspended Due to your fault
My account was suspended due to a billing error which was rectified. I have logged 3 requests below online with no response all week and cannot get through to the call center after holding on for a collective 60 minutes already.<br> <br> *** webafrica!<br> <br> Calls logged:<br> # ***<br> # ***<br> # ***
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Replies (1)
Webafrica's replyOfficial
12 Mar 2015, 16:35Hello bccdon,
Sincere apologies for the way things were handled by our team and we can understand why you were upset with us.
Our Billing team have been in touch with you to rectify this matter. They've explained the charges on your account and the incorrect invoice has been credited as promised.
We really hope that you are happy with this resolution offered. If you are, we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team
Sincere apologies for the way things were handled by our team and we can understand why you were upset with us.
Our Billing team have been in touch with you to rectify this matter. They've explained the charges on your account and the incorrect invoice has been credited as promised.
We really hope that you are happy with this resolution offered. If you are, we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team
Webafrica's reply12 Mar 2015, 16:35
Official
Hello bccdon,
Sincere apologies for the way things were handled by our team and we can understand why you were upset with us.
Our Billing team have been in touch with you to rectify this matter. They've explained the charges on your account and the incorrect invoice has been credited as promised.
We really hope that you are happy with this resolution offered. If you are, we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team
Sincere apologies for the way things were handled by our team and we can understand why you were upset with us.
Our Billing team have been in touch with you to rectify this matter. They've explained the charges on your account and the incorrect invoice has been credited as promised.
We really hope that you are happy with this resolution offered. If you are, we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team