Account Cancellation

Item: Webafrica
Rating: 1
Author: David N

Customer Service at webafrica is completely useless I was placed on hold twice for 30 mins

Created multiple "support" tickets and still no assistance

the lady that I have been emailing just completely went AWOL today after I sent her and their account department my multiple proof of payments

My account has without my consent been cancelled after I paid R959.00

Helpful (0)

Replies (2)

Webafrica's replyOfficial

04 Jun 2018, 07:37

Hi Palesa

Thank you for your email

This serves as confirmation of receipt - email has been responded to accordingly

Chat shortly today with regards to resolve

Regards,

Webafrica

Webafrica's reply04 Jun 2018, 07:37

Official

Hi Palesa

Thank you for your email

This serves as confirmation of receipt - email has been responded to accordingly

Chat shortly today with regards to resolve

Regards,

Webafrica

David N's updateReviewer Update

06 Jun 2018, 20:57

so fast forward a week and a representative from webafrica contacts me and instructs me, to order "a new sim" to re-activate my services and this will correct the cancellation because I still have the router they kindly "lent" me, so I went ahead and made the order, a few days later RAM couriers arrives to drop off not only a new sim but a new router as well. I check my account and to my surprise I have been charged R1999 for the new router. WebAfrica please stop making my life hell. Call me as soon as possible so as to fix this

David N's update06 Jun 2018, 20:57

Reviewer Update