Account Billed Incorrectly

On the 20th November 2020 webafrica send me a whatsapp on theirs communication portal stating I can upgrade to an 200mbps / 200mbps for onky R200 extra. I proceeded on the 27th of November 2020 yo do the upgrade. I was supposed to pay because it's the end of November from December only R200 more. I then noticed they billed me for December my original R1089 price for the 100mbps speed. Then they added and additional R490 pro-rata to the account. They then changed my whole package form R1089 to R1379. I called I chatted on whatsapp no one comes back to me to get this account fixed.

I was made aware after 6 Months my price match will fall away and they will push it to the original price. I did a price match in September 2020. If you calculate 6 months from there it should be until February 2021. So I worked on an price of R1089 plus my R200 increase for the line upgrade.

I want Webafrica to fix this line reverse the R490 get the line back on 100mbps. I am sick and tired of struggling to get hold of them and when I do never get feedback form my queries. I will take this to the consumer Ombudsman and tell them of webafrica hidden terms and conditions and the ever struggle to get hold of them. I will post it on my social media for everyone to see what bad service I am getting from them. I will also tell the ombudsman thay webafrica is inflating the prices on their products where it's much cheaper for the same package.