Account activation

Account Activation.

Good day, I'm Lluwellyn. I have a Wi-Fi subscription with Vuma powered by Webafrica, and its a Prepaid.

I didn't activate my account in November so my Wi-Fi was cut off. On 16 Dec 2023 I paid my installment so my account could be activated and it was not. I then contacted them on the 18th and told them. I showed them the Proof of Payment, I was told they hadn't processed the Payment.

So on 22 Dec they had processed my payment and I was told they would reconnect my account and they didn't. Until today I've been contacting them with the same issue and they keep on telling me I should wait for an email from them telling me that they have fixed my issue.

Everyday is a different agent and when asking for the number of the department that's supposed to call me so I can contact them myself they tell me they can not.

I'm beyond frustrated now, I even asked for a refund and still that is a struggle.

Thank You.