Abysmally poor customer service

After 10 years of poor service, I took the decision to move from Webafrica.

Because of my many experiences, I was careful to find out the whole process before giving notice.

Didn't help - service got unbelievably worse!

True enough, Webafrica's services to me were terminated on the expiry date, on their side they "forgot" to release my fibre line.

This has lead to further delays and unnecessary hanging on to WhatsApp calls - wouldn't be surprised if someone else can beat the 58 hours that my last call lasted! Still without resolution too!

WhatsApp is the only method of contact, which does not permit any escalation process. Any Customer Service reviews that are offered at the end of the call are attributed unfairly to the last agent on the call, who is usually the one who has made the mess clearer, and not to the many others in between who have played ping-pong with each other - my record is 6, each incurring waiting time before, during and after their futile bit, and each without exception requiring me to supply my identity credentials despite having access to the whole chat thread! The left hand clearly does not know what the right hand is doing at Webafrica, there is no apparent management oversight and no regard taken of the time wasted by their customers.

Needless to say, the line has still not been released, costing me and my family more than R1k in data already.

Does anyone actually care at Webafrica?