Abysmal Support Experience—No Phone, Endless WhatsApp Loop

I’ve been a Webafrica customer for some time, but their “support” has become intolerable:

No Telephone Support: There’s literally no way to call for help. You’re forced to use their WhatsApp bot.

WhatsApp Bot Nightmare: Initiating a support chat takes 4+ hours before you get connected to an actual agent—if you’re lucky.

Zero Follow-Through: Once (if) you finally reach an agent, they might just say “Hi” and then disappear. No answers, no guidance.

Chat Auto-Close Loop: After you explain your issue, the bot claims you didn’t respond and auto-closes the conversation—forcing you to start over and wait another 4+ hours.

No Accountability or SLA: There’s no published Service Level Agreement, no performance monitoring, and clearly no incentive for WebAfrica to value its customers.

This has been going on for months—it seems WebAfrica simply doesn’t care about resolving problems or retaining clients. If you value prompt, reliable support, look elsewhere.