Abysmal customer service from Webafrica

Webafrica is the worst ISP I have personally experienced. After being with Webafrica for several months, it is proving impossible to speak with the technical team or anyone that would listen. My fibre line speed is significantly slower than it should be. I don't know whether the fault lies with the fibre operator, the ISP (Webafrica) or myself, but Webafrica (as the first point of contact) is practically non-responsive. Its WhatsApp customer service bot is abysmal. It normally takes a few hours for the bot to respond to a query and most of the time it does not respond at all.