Absolutely worse service from web Africa

Extremely Disappointed with Webafrica

I am extremely disappointed with the service from Webafrica. Our network has been completely down in the Chatsworth area since Friday, 28 August, and as of today, Monday, 31 August, the issue has still not been resolved. What is even more frustrating is the complete lack of communication and response regarding the outage. Customers are left without internet and without any clear information about what is happening, when the service will be restored, or what is being done to resolve the problem. We understand that technical issues can happen, but leaving customers without service and providing no meaningful updates is unacceptable. We pay for a service and expect both reliability and proper communication when something goes wrong. Webafrica needs to urgently address this outage and, more importantly, improve the way they communicate with affected customers. Chatsworth customers deserve better. I would like a response to my query.