Absolutely terrible experience with Webafrica.

Absolutely terrible experience with Webafrica.

I cancelled my fibre service in November 2025 and followed every requirement, including paying the termination fee. Webafrica arranged for their courier to collect the router, which was collected and delivered in January 2026 to their own logistics partner (Nology). I have full proof of delivery including timestamp, GPS coordinates, and signature.

Despite this, Webafrica still charged me a R999 “router clawback fee” claiming the router was not returned.

What followed was weeks of being sent in circles:

Support agents not reading previous messages Repeated requests for a “waybill number” that does not exist for courier-arranged collections Ignoring courier proof of delivery entirely Internal departments clearly not communicating with each other

I had to personally track down the courier company and obtain delivery confirmation to prove something that Webafrica should have been able to verify themselves.

Even after providing full proof (collection, delivery, signature, GPS), they continued to respond with copy-paste replies asking for the same irrelevant information.

This is not just poor service — it’s a complete breakdown of internal processes between billing, logistics, and support.

The only way to get proper attention was to escalate the matter to ISPA.

If you’re considering Webafrica, be aware that if anything goes wrong, you may have to do their internal investigation yourself just to resolve a basic billing issue.

Would not recommend.